FAQ

What does the condition grade mean?

Every bike is graded out of 10 based on its condition — the higher the number, the closer to new. We're upfront about cosmetic wear and mechanical condition in every listing, so you know exactly what you're getting before you buy.

Do bikes come serviced?

Yes. Every bike is professionally checked and serviced before it's listed — we focus on performance, safety, and honesty, with no hidden issues.

Can I test ride a bike?

Yes, if you're collecting locally. Bikes sent by delivery are sold as described, with detailed photos and an honest condition grade so there are no surprises.

What's included with delivery?

Delivery is free across the UK. Bikes are carefully boxed and packaged to arrive in the condition promised — higher-value bikes go via an insured specialist courier.

How does the returns process work?

You have 14 days from delivery to change your mind and return the bike (Consumer Contracts Regulations 2013) — just email rebikeuk@gmail.com with your order number. On top of that, every bike comes with a 60-day mechanical warranty covering faults in workmanship. Full details are on our Returns Policy and 60-Day Warranty pages.